Ordered 2 cloaks, 1 of which was a Valentine's gift to my girlfriend. As Valentine's was getting closer I emailed to ask if they thought the cloak would arrive in time and they made it happen. Both cloaks arrived and are beautifully crafted and comfortable. Very happy with craftsmanship and customer service. You can find cheaper versions elsewhere but I say the extra cost is worth it for the craftsmanship, customer service, and being handmade in America.